Before Your First Visit

To make your first appointment as efficient as possible, please complete a few steps in advance:

New Patient Paperwork

Please complete our new patient intake forms before your first visit. This gives us a thorough understanding of your health history and current concerns so we can spend more of your visit time on evaluation and discussion.

Download and complete new patient paperwork here

For patients under 18: A parent or legal guardian must sign the completed paperwork before the initial appointment. All forms must be signed to move forward with care.

What to Bring to Your First Visit

• Completed new patient intake forms (or arrive 15 minutes early to complete in office)
• Photo ID
• Insurance card (if using insurance)
• List of current medications (including supplements)
• Any prior imaging (MRI, CT, X-rays) — physical films, CDs, or digital reports
• Records from any specialists related to your condition (neurologist, orthopedist, physical therapist, etc.)
• Comfortable clothing that allows movement of your neck and shoulders
• For auto accident cases: police report, insurance claim number, and adjuster contact information
• For work injury cases: L&I claim number and employer information

How Your First Visits Work

Every new patient starts with a free consultation. If you decide to move forward, care begins over two longer visits, so we can complete a thorough evaluation before making any correction. We don't make corrections without measurements to guide them.

Free Consultation

• Conversation with Dr. Schallmann — your symptoms, health history, prior injuries, current medications, any specialists you're working with, and your goals for care
• Honest evaluation — if NUCCA isn't likely to help your specific situation, we'll tell you directly and help point you toward appropriate resources

Visit 1: Examination and X-rays (about 1 hour)

• Physical examination — includes neurological screening, range of motion assessment, palpation, and postural evaluation
• Postural measurements — head tilt, shoulder height, hip alignment, and apparent leg length, which we'll track at later visits
• Upper cervical x-rays — a set of x-rays that measures the direction and amount of atlas (C1) misalignment. No correction is made without this measurement

No correction is made at this visit. This gives us time to analyze your x-rays and develop a correction plan based on your measurements.

Visit 2: Report of Findings and First Correction (about 1 hour)

• Report of findings — Dr. Schallmann reviews your x-rays with you, explains what the measurements show, and walks through the correction plan for your situation
• Discussion and questions — this is the time to ask any questions about your care plan, expected timeline, and what to expect
• First correction — based on your measurements. Most patients describe it as light finger pressure behind the ear. No twisting, popping, or high-velocity thrust
• Post-correction x-rays — to check the alignment change
• Rest period — a short rest after the correction
• Post-correction assessment — postural measurements are repeated

What Happens After Your First Two Visits

Follow-up visits take about 15 minutes. Each one checks whether your alignment has held, with posture measurements and a correction only when the checks show it's needed. Unlike techniques that adjust at every visit, NUCCA aims for the alignment to hold, so needing fewer corrections over time is a good sign, not something to worry about.

Visit frequency varies by person and condition. Visits are usually closer together at first and spread out as your alignment holds. Some patients choose periodic check-ups afterward. We're transparent about visit frequency and don't recommend care that isn't producing meaningful benefit.

Insurance and Payment

We accept most major insurance plans including Kaiser Permanente PPO, Anthem BCBS, Aetna, Premera, Regence, United Healthcare, Medicare, First Choice, Lifewise, Uniform Medical, Labor and Industries (L&I) for work injuries, and Personal Injury Protection (PIP) for auto accident cases.

Before starting care, we verify your specific insurance benefits and give you a clear picture of your out-of-pocket cost. For patients paying out of pocket, we offer payment options. Under the federal No Surprises Act, we provide a Good Faith Estimate of expected charges so you know what to expect financially before committing.

See Full Insurance Details

Office Location and Parking

Back In Balance Chiropractic

Address: 2761 152nd Ave NE, Redmond, WA 98052
Phone: (425) 437-9974
Email: scheduling@backinbalanceredmond.com

Located in the Overlake Business Center, near the main Microsoft campus and next to the Overlake Village light rail station, just off SR-520. Ample free parking is available directly outside the building. See directions from around the Eastside.

Office Hours

• Monday: 8am–12pm and 2pm–5pm
• Tuesday: 8am–4pm
• Wednesday: 8am–12pm and 2pm–5pm
• Thursday: 8am–4pm
• Friday: Closed
• Alternating Saturdays: 8am–12pm

Why Patients Choose Back In Balance

• NUCCA Part 2 Certified — Dr. Schallmann is one of fewer than 300 active NUCCA doctors listed by NUCCA.org
• 18+ years serving the Seattle Eastside since 2008
• Measurement-guided care — corrections are planned from upper cervical x-rays
• Gentle by design — no twisting, popping, or high-velocity thrust
• Free consultation — talk through whether NUCCA is right for you before any exam or x-ray fees
• Honest evaluation — we'll tell you directly if NUCCA isn't the right fit for your situation
• Low-wait policy — patients are typically seen within 5–10 minutes of arrival
• Most major insurance accepted

Common Questions Before Your First Visit

How much does the initial consultation cost?

The consultation is free for every new patient, whether or not you decide to move forward. The examination and x-rays are not part of it. They are separate services with their own fees, and we'll explain all costs before anything is done.

What if I've never had chiropractic care before?

Many of our patients are new to chiropractic. People who've been hesitant about chiropractic often like that NUCCA involves no twisting or popping. We'll walk you through everything and answer any questions.

What if I've had negative experiences with chiropractic before?

NUCCA uses light pressure behind the ear, with no rotation or forceful thrust, so it feels different from techniques that use quick neck movements. If you've had a bad experience with cracking or twisting, NUCCA may be worth considering.

Do I need a referral from my doctor?

No. In Washington you can see a chiropractor without a referral, though some insurance plans have their own referral rules. We coordinate with your medical team when appropriate and welcome records from your other providers.

What if I'm pregnant?

NUCCA involves no rotation, high-velocity thrust or medication. We evaluate each pregnant patient individually, including whether and when x-rays are appropriate. Please check with your OB or midwife as well.

Can I bring a family member or friend?

Absolutely. Many patients bring a spouse, parent, or friend to their consultation for support. We're happy to have them present during the discussion portions of your visit.

What is your cancellation policy?

Please give us at least 24 hours' notice to cancel or reschedule. Late cancellations and missed appointments are subject to a $75 fee.

Ready to Get Started?

Start with a free consultation and we'll give you a direct read on whether NUCCA is likely to help. The examination and x-rays are not part of the consultation; they are separate services with their own fees, and we'll explain all costs before anything is done.